qbc88's Privacy Policy

This Privacy Policy ("Policy") applies between the qbc88 platform ("we", "us") and its users ("you", "your"). When you use qbc88's website, services, or account, you accept the terms of this Policy. Please read this Policy carefully in full.

1 Information Collection

qbc88 may collect the following types of information to operate its services properly and provide you with the best experience:

1.1 Information You Provide Directly

When you register an account or use services on qbc88, you voluntarily provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Residential address
• Documents required for identity verification
• Financial transaction details (required information related to bKash, Nagad, Rocket, Upay, or bank accounts)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and language settings
• Logs of your activity on the platform, such as login times, betting history, and navigation patterns
• Information obtained through cookies and similar tracking technologies
• Device location (only with your permission)

2 Purpose of Using Information

qbc88 uses collected information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

Information is used to create, verify, and manage your account. This includes processing deposits and withdrawals, determining bonus eligibility, and managing VIP program benefits.

2.2 Identity Verification and Fraud Prevention

We use identity verification information to comply with Anti-Money Laundering (AML) policy and to protect the platform from fraud. This safeguards your interests and those of all users.

2.3 Customer Service Improvement

The history of communication between you and our 24/7 live chat and email support team is retained so we can resolve your issues quickly and effectively.

2.4 Ensuring Responsible Gaming

By monitoring patterns in your gaming behaviour, we are able to identify potentially problematic behaviour and ensure responsible gaming. This is especially important for those who wish to set their own limits.

2.5 Technical Development and Analysis

Information is analysed to improve the performance, security, and user experience of the platform.

3 Data Security Methods

qbc88 uses industry-leading technology and practices to protect your information:

3.1 Encryption Technology

All data transfers on our website and platform are secured through SSL (Secure Sockets Layer) / TLS (Transport Layer Security) encryption technology. As a result, no third party can read or alter your information while it is being transmitted.

3.2 Server Security

Our servers are always kept up to date with the latest security patches. Firewalls and intrusion detection systems remain active to prevent unauthorised access.

3.3 Access Control

Only authorised staff and specific service providers may access your information, and only within defined limits. A log of every access is kept and reviewed regularly.

4 Cookie Policy

The qbc88 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

4.1 Use of Cookies

We use cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings (such as language and time zone)
• Analytics cookies: To understand and improve how the platform is used

4.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to stop working properly.

5 Information Disclosure and Third Parties

qbc88 never sells or rents your personal information. However, information may be disclosed on a limited basis in the following circumstances:

5.1 Service Providers

We work contractually with selected third parties to deliver core services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, and customer support. These parties may use information only for specified purposes and under strict confidentiality terms.

5.2 Legal Obligations

Under the laws and regulations of Bangladesh, we may be required to disclose necessary information upon a valid request from a competent authority. In such cases, we will provide only the information legally required.

5.3 Fraud and Security

Limited information may be exchanged with other licensed operators or security agencies to protect the security of the gaming platform and prevent fraudulent activity.

6 Data Retention Period

qbc88 retains your information for as long as necessary to meet legal and business requirements:

• Account information: Retained for a specified period after account closure to fulfil legal requirements
• Transaction records: Retained in accordance with financial regulatory requirements
• Communication records: Retained for a set period to ensure customer service quality
• Active account information: Retained for as long as the account remains active

7 Your Rights

As a user of our platform, you have the following rights:

7.1 Right of Access

You can contact us at any time to find out what information we hold about you.

7.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information on your account. Ensuring accurate information is also important for the security of your account.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, it may be necessary to retain information required to fulfil legal obligations.

7.4 Opt-Out of Marketing Communications

You may opt out of promotional emails or other marketing communications at any time. Doing so will not stop necessary service-related communications.

8 Protection of Minors

qbc88 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us at [email protected].

9 International Data Transfers

In order to provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that regardless of where the information is stored, the protection standards described in this Privacy Policy are maintained and the information is handled in a manner consistent with applicable law.

10 Policy Changes

qbc88 may amend or update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page
• Update the "Last Updated" date at the top of the page
• Send a notice to your registered email for important changes

Continued use of qbc88 after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

11 Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our 24/7 support team is always ready to assist in both Bengali and English.

Once we receive your data-related request, we will review it in a timely manner, take the appropriate action, and inform you accordingly.